Everything you need to run business on WhatsApp
One platform for support, sales, and marketing over WhatsApp — built on Meta's official Cloud API.
Shared Inbox
- • Unified inbox across all your WhatsApp numbers
- • Assign conversations to agents or teams
- • Filters for unassigned, unread, starred, and labeled chats
- • Internal notes agents can leave without the customer seeing them
- • Real-time updates — no page refresh needed
CRM & Lead Management
- • Contacts with tags, custom fields, and lifecycle stages
- • Customizable lead pipeline (kanban and list views)
- • Tasks and follow-up reminders tied to contacts and leads
- • Full activity timeline per contact
Automation
- • Trigger on new messages, keywords, tag changes, or lead stage changes
- • Actions: send message/template, assign agent, tag, create task, update lead stage, call webhook, call AI, delay
- • Execution history for every automation run
AI
- • AI-suggested replies agents review before sending — never auto-sent unless an automation explicitly enables it
- • Configurable AI assistants with business info, FAQs, and working hours
- • Automatic escalation to a human on request, low confidence, or complaint detection
- • Works with Anthropic Claude or OpenAI — swap providers via configuration
Campaigns
- • Segment by tags, lifecycle stage, location, or last interaction
- • Template-based WhatsApp broadcast campaigns
- • Background queue processing with rate limiting and retries
- • Pause, resume, and cancel in-flight campaigns
Analytics
- • Conversations, leads, and response time over time
- • Campaign performance and lead funnel
- • Agent performance leaderboard